Get It Now

Have you purchased yours? Get your pass today!

A PM's guide to work with Customer Success

A talk by Abby Hammer
Head of Product & Customer Success, ChurnZero

Register to watch this content

By submitting your email you agree to the terms
Watch this content now

About this talk

During this interview with Abby Hammer, Head of Products and Customer Success at Churn Zero, we explored the connection and the relationship between Customer Success and Product management in a tech company that wants to keep innovating.

Abby shared with me her internal process of building this intersection and gave me practical examples of how Churn Zero, collects, prioritises feedback and translates it into product changes.

Key Takeaways: - How to become a customer-driven company - What to do with the customer feedback - How to set up a healthy intersection between Customer Success and Product

Have you got yours yet?

Our All-Access Passes are a must if you want to get the most out of this event.

Check them out