A contextual (or just-in-time) onboarding approach is an excellent alternative for upfront tutorials or walkthroughs. Product experts who follow this approach try to provide helpful information at the point of user action: the guidance you offer is specific to the user’s point in the journey. It’s a simple, yet powerful design technique which can be implemented in many different ways.
In this interview with Yazan Sehwail, we are discussing contextual onboarding and why it's way more effective than walkthroughs. Yazan is teaching us in a step-by-step manner and answers some important questions that help us to fully grasp how contextual onboarding might actually change the way we onboard our users.
Key takeaways: - Why product tours are not effective any more - How to enhance your UX with a contextual onboarding layer - How to onboard users in primary and secondary features