Get It Now

Have you purchased yours? Get your pass today!

How to manage churn rate with exceptional customer success

A talk by Andy Mura
Head Of Marketing, Userlane

Register to watch this content

By submitting your email you agree to the terms
Watch this content now

About this talk

Is Churn rate a metric that mainly product managers care about? What is the role of customer success in a product-led company? Can actually customer success helps us prevent churn?

In this insightful interview, Andy Mura, Head of Marketing at Userlane, explains how exceptional customer success is actually our biggest weapon against customer churn.

Key takeaways: - How to increase product adoption and retention with great customer success - How to give a great first impression that will last - How great customer success can (temporarily) cover for your bad UX

Have you got yours yet?

Our All-Access Passes are a must if you want to get the most out of this event.

Check them out

Andy Mura

Andy has been working in tech for almost ten years as a consultant, initiator, mentor, founder/co-founder, or CMO. Andy joined Userlane from the very beginning and has been researching and analyzing SaaS product management and customer success trends, tactics, and strategies for the past three years primarily focussing on onboarding, UX, and customer retention.

Proudly supported by