Is Churn rate a metric that mainly product managers care about? What is the role of customer success in a product-led company? Can actually customer success helps us prevent churn?
In this insightful interview, Andy Mura, Head of Marketing at Userlane, explains how exceptional customer success is actually our biggest weapon against customer churn.
Key takeaways: - How to increase product adoption and retention with great customer success - How to give a great first impression that will last - How great customer success can (temporarily) cover for your bad UX